KindHOA
Watercolor illustration of a sidewalk and community mailboxes
The Welcome Mat — onboarding & day-to-day

How KindHOA works — setup in about 15 minutes.

Create your Good Neighbor workspace, invite residents, collect dues online, and run maintenance, home changes, and documents — built for volunteer boards, not property managers.

Quick answer

1. Sign up — Good Neighbor is $0 forever, no card. Every new HOA gets a free Board Automation trial, also no card.*Card needed to claim your domain and board emails. 2. Name your HOA and import neighbors (CSV or manually). 3. Connect Stripe when you're ready for online dues. 4. Invite officers, then send your first invoice or announcement.

Most boards finish the basics in about 15 minutes. No sales call required — migrate from another platform with our PDF guides, or email support@kindhoa.com if you get stuck.

Residents: pay from an email link or the portal → submit maintenance or ARC requests → vote when a Formal Election is open.

Start KindHOATry the interactive demoTour the features

Good Neighbor — $0 forever, no subscription. Online payments include KindHOA's platform fee plus Stripe processing; Connect account costs are billed by Stripe to your dues deposit account.

01

Setup, in three steps

About fifteen minutes

02

Day-to-day workflows

Eight common ones

03

How everything connects

One quiet system

04

A day in the life

Board & resident

No. 01— Setup, in three steps
OneSet up your community

Create the account, name the place, connect a bank.

Create your account, name your community, and connect your bank via Stripe. Upload a resident list or add neighbours one at a time. The whole thing takes about fifteen minutes.

  • A free public website is published instantly — optional real domain + board@ email via domain and board email
  • Stripe handles dues collection — card and ACH
  • Import residents via CSV or add them manually
  • Bank-level encryption for every record

Setup progress

Community name

Oakwood Estates HOA

Bank account

Connected via Stripe

Residents imported

187 added

Website published

oakwood.kindhoa.com

TwoInvite your residents

A branded email, a one-tap link, a quiet welcome.

Each resident receives a branded invitation. They set a password, verify their info, and they're in. Track who's accepted in real time — no calling around.

  • Branded invitation emails sent automatically
  • Push notifications enabled at first sign-in
  • Invite acceptance shown live on your dashboard
  • Residents can message the board immediately

Resident onboarding

156of 187 accepted

83% acceptance rate

Johnson FamilyActive
Martinez FamilyActive
Williams FamilyInvited
ThreeRun it all from one dashboard

One quiet place for the whole community.

Collect dues, run budgets and transactions, handle home changes and maintenance, mail physical letters, post announcements, run board polls and formal elections, coordinate volunteers — all without switching tools or sending spreadsheets.

  • Invoices, payments, fiscal-year budgets, and treasurer reports in one finance hub
  • Maintenance, violations, and physical mailings on all plans; vendor bids on Board Automation
  • Board-only polls on Good Neighbor; community-wide voting on Board Automation
  • Events, calendars, and volunteer recruitment
  • ✦ Smart Assistant — ask questions of your uploaded documents; snap receipts and scan records on a phone
No. 02— Day-to-day workflows

How the most common HOA tasks actually get done.

Here’s what the board sees, step by step, when handling the work that used to live in a thirty-message email thread. Steps marked ✦ require Board Automation.

Good Neighbor = complete Good Neighbor platform · Board Automation = automation, AI, and email broadcasts

Collecting HOA dues

From creating a bill to money in the bank — start to finish.

  1. 01

    Board creates an invoice

    Set the amount, due date, and which residents to bill — all at once or one at a time.

  2. 02

    Residents are notified

    Each resident gets a push notification and an email with a link to pay online.

  3. 03

    Resident pays online

    They choose card or bank transfer and pay in under 60 seconds — or set auto-pay.

  4. 04

    Money lands in the bank

    Stripe deposits funds into your HOA's bank account in two business days.

Also built in

  • ✦ Recurring schedules so monthly dues bill themselves
  • ✦ Late fees applied automatically
  • Choose who pays the processing fees — HOA or resident

Budgets, books & treasurer reporting

A fiscal calendar, a real adopted budget, and reports — without the spreadsheets.

  1. 01

    Match your fiscal year

    Set the month your fiscal year starts so dashboards line up with how the board plans.

  2. 02

    Budget vs. actual

    Set category targets, watch spending against plan, savings goals for reserves.

  3. 03

    Proposals → adopted budget

    Draft next year's plan, then publish into the official adopted budget.

  4. 04

    Treasurer reports

    Month- and year-end P&L in the app. Paid plan adds PDF export and 1120-H worksheets for your CPA.

Also built in

  • Transactions, vendor payables, and dues all in one finance area
  • Import bank CSVs and reconcile against your ledger
  • Treasurers always see HOA books; other roles can be granted access

Handling a rule violation

When a lawn is overgrown or a rule is broken — the calm path forward.

  1. 01

    Board logs a violation

    What rule was broken, which property, photos if needed.

  2. 02

    Resident gets a notice

    Push notification with the details in their dashboard.

  3. 03

    Conversation happens

    Threaded messages — no lost emails, no awkward letters.

  4. 04

    Resolved or fined

    Mark resolved when fixed, or auto-create an invoice for the fine.

Also built in

  • Full audit trail of every notice and response
  • Fines become invoices that can be paid online
  • Violations can be assigned to specific committee members

Maintenance requests

A resident reports a broken sprinkler — here’s how it gets fixed.

  1. 01

    Resident submits

    Describes the problem, attaches a photo, submits in 2 minutes.

  2. 02

    Board is notified

    Push notification and dashboard entry, all in one place.

  3. 03

    Vendor bids

    ✦ Send out for bids in one click. Vendors submit through a portal.

  4. 04

    Work is done

    Vendor picked, resident updated, vendor invoice tracked in finance.

Also built in

  • ✦ Vendor bids come in through a secure portal — no phone tag
  • Vendor invoices tracked alongside HOA finances
  • Residents see the status of their request at any time

Architectural change requests

A homeowner wants to paint or build a fence — the gentle approval flow.

  1. 01

    Homeowner submits

    Describes the change, uploads plans or photos.

  2. 02

    Committee reviews

    Board members review, leave internal notes, discuss.

  3. 03

    Board votes

    Approve, approve with conditions, or deny — recorded.

  4. 04

    Decision notified

    Homeowner receives the decision with any conditions.

Also built in

  • Photos, plans, and documents up to 5MB
  • Full message thread between homeowner and board
  • Decision history kept for audits

Events & volunteer coordination

Plan a cleanup, pool party, or holiday event — and gather help.

  1. 01

    Create an event

    Date, time, location, description — by board or residents.

  2. 02

    Request volunteers

    List volunteer tasks and how many people you need.

  3. 03

    Neighbours sign up

    Residents see needs and pick the task they'll help with.

  4. 04

    Coordinate together

    A group chat is created automatically for all volunteers.

Also built in

  • Push notifications about new events
  • Volunteers chat together in a dedicated group
  • Announcements to all volunteers at once

The resident portal

What homeowners see when they sign in — on web, iOS, or Android.

  1. 01

    Pay from an invoice email

    No account required — residents open the emailed pay link and pay by ACH or card.

  2. 02

    Create an account (optional)

    Unlocks neighbor directory, community feed, document library, and payment history.

  3. 03

    Submit requests

    Signed-in residents file maintenance and ARC requests with photos — tracked in the dashboard.

  4. 04

    Vote in Formal Elections

    Secret-ballot elections with receipt verification when the board opens voting.

Also built in

  • Native iOS and Android apps — same portal as the website
  • Board connects Stripe Connect so dues deposit to the HOA bank
  • Good Neighbor includes the full portal; Board Automation adds email broadcasts and community polls

Polls and community voting

Need board or community input on a budget, rule change, or vendor? Run a poll.

  1. 01

    Board creates a poll

    Question, choices, deadline. Board-only on Good Neighbor; whole community on Board Automation.

  2. 02

    Residents are notified

    ✦ Push and email with a personal voting link when the poll is community-wide.

  3. 03

    Residents vote

    Board members always vote. All residents vote when the poll is open to the community (Board Automation).

  4. 04

    Results, tallied

    Real-time with quorum tracking. Outcomes shareable on close.

Also built in

  • Anonymous voting for sensitive topics
  • Quorum tracker — see how many votes still needed
  • ✦ Email-based voting for residents who don't log in often
No. 03— How everything connects

Not a bundle of tools. A single, connected place.

When a resident pays an invoice, the dashboard and the ledger update together. When the treasurer closes the month, reports pull from the same data. On Board Automation, a maintenance request can go out for vendor bids in one click. When a volunteer signs up for an event, they’re added to the group chat. Everything quietly works together.

Stripe Connect → Dues → Bank

Board connects the HOA bank via Stripe Connect. Resident ACH/card payments post to the unit ledger and deposit to the association account.

Maintenance → Vendor bids → Finances

✦ A repair request becomes vendor bids; the winning bid becomes a tracked invoice.

Violations → Fines → Invoices

An unresolved violation creates a fine. The fine becomes an online invoice.

Events → Volunteers → Group chat

An event with volunteer tasks creates a group chat where they coordinate.

Announcements → Push → Email

Post once in-app and on your website. ✦ Email every resident on Board Automation. Optional domain and board email: real domain + official board@ email.

Invoices → Auto-pay → Bank

Resident auto-pay on all plans. ✦ Recurring board invoicing on Board Automation.

Fiscal calendar → Budget → Reports

Aligned to your fiscal year, proposals adopted, treasurer reports run.

Documents → AI search → Answers

✦ Upload CC&Rs, bylaws, minutes. Ask questions via Smart Assistant.

No. 04— A day in the life
The Board MemberSarah, HOA President
  1. 8:00 AM

    Opens the dashboard. Three new dues payments came in overnight via auto-pay.

  2. 8:15 AM

    Push notification: a new maintenance request — broken pool fence.

  3. 8:20 AM

    ✦ Reviews the request and sends it for vendor bids in two clicks.

  4. 12:00 PM

    ✦ A vendor submits a bid through the portal — Sarah reviews on her phone.

  5. 2:00 PM

    Posts an announcement about the upcoming community cleanup (in-app and on the website).

  6. 3:30 PM

    ✦ Checks community poll results — 67% voted yes on the landscaping budget.

  7. 5:00 PM

    Replies to a resident's question about a home change request, in thread.

Total time spent: about twenty minutes, spread across the day.

The ResidentTom, Homeowner on Oak Lane
  1. Morning

    Opens the resident portal on his phone — monthly dues paid via auto-pay overnight.

  2. 10:00 AM

    Reads a board announcement about pool hours in the app feed.

  3. 11:30 AM

    Notification about the cleanup. Signs up to help set up tables.

  4. 1:00 PM

    Checks ARC status for his fence paint request — approved with conditions.

  5. 2:30 PM

    Downloads the updated CC&Rs from the document library.

  6. 3:00 PM

    Casts a Formal Election ballot from the portal — secret ballot with receipt.

  7. Evening

    Reads the board's note about pool fence repairs being scheduled.

Total time spent: about five minutes, all from his phone.

Ready when you are.

Setup takes fifteen quiet minutes — no card, no contract. Most boards are inviting their first residents the same afternoon they sign up.

Start KindHOATalk to a neighbour
Related resources

Keep exploring