Job
What a management company does
What software replaces
What the board still owns
Dues and assessments
Invoices owners, posts payments, sends delinquency notices
Stripe ACH/card, unit ledgers, receipts, optional late-fee automation
Approve the budget, set the assessment, vote on collections policy
Books and reconciliation
Reconciles the operating account, prepares manager reports
Transactions, budgets, bank reconciliation, treasurer report previews
Sign checks, reconcile monthly, deliver reports to the board and CPA
Reserves
Tracks reserve transfers per manager contract
Reserve-designated accounts and reserve health visibility
Fund reserves per the reserve study and board vote
Violations
Sends cure notices and logs follow-ups
Photo evidence, cure periods, notice history in one log
Vote on enforcement, stay consistent, involve counsel when needed
ARC
Intake, committee routing, decision letters
Owner submissions, board decisions, official letter workflow
Apply governing documents fairly; document every decision
Elections
May run or coordinate annual meetings per contract
Formal Elections with notice, ballots, and certificates on Good Neighbor
Meet quorum rules, count votes, file minutes and certificates
Vendor payments
Routes invoices, schedules landscaping and repairs
Maintenance tickets, vendor contact log, board approval trail
Select vendors, approve contracts, verify insurance certificates
Records
Stores manager copies of governing docs and minutes
Permissioned document library with audit-friendly history
Retain records per state law and your governing documents