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Applies when you buy or renew a community domain through KindHOA. Domains are registered with Cloudflare Registrar under KindHOA’s account.
The Managed Domain add-on is an annual service where KindHOA registers a domain name for your homeowners association via Cloudflare Registrar, configures DNS so your KindHOA public website resolves on that domain, and renews the registration while the add-on remains active and paid.
You represent that the registrant contact you submit (organization name, mailing address, email, and phone) is accurate and that you are authorized to register the domain for that association. ICANN and registry rules require accurate WHOIS / RDAP data. Providing false information can result in suspension or cancellation of the domain without refund. You remain responsible for keeping that contact information accurate. After registration, ICANN may require you to verify the registrant email via a one-time link sent to that address; you must complete that verification to keep the domain in good standing.
Domain registrations are non-refundable once the registry creates the domain. If KindHOA fails to complete registration after your payment succeeds, we will refund the charge. We do not refund successful registrations for buyer’s remorse, typos in the domain name, or change of plans.
Managed domains default to auto-renew. KindHOA charges your HOA board billing card only (no bank/ACH) each year for the Managed Domain entitlement. Separately, Cloudflare may renew the registry registration at wholesale on KindHOA’s Cloudflare payment method while auto-renew remains enabled. If your card charge fails near expiry, or you turn off auto-renew, KindHOA disables Cloudflare auto-renew, stops the entitlement, and cancels Community Email on that domain so KindHOA does not keep paying for unpaid service. You may request a transfer-out (auth code) via support while the domain remains registered.
For KindHOA-managed domains we host DNS on Cloudflare and set website records (apex A and www CNAME to our hosting, DNS-only / not proxied). Optional add-ons such as Community Email may add MX and related records. You agree not to change nameservers away from KindHOA while expecting managed website or email service to continue working. Community Email has its own Community Email Agreement.
This agreement supplements the KindHOA Terms of Service. Platform features (including Board Automation) are separate from this add-on. Free subdomains on kindhoa.com and bring-your-own domain connections remain governed by the general Terms.
